Help & FAQ


e-Magazines Subscription
•   Are e-magazines available on a subscription basis? What is the cost of subscribing to an e-magazine?
•   How do I subscribe to an e-magazine?
•   Can I subscribe to more than one e-magazine title?
•   How often are new e-magazine issues available?
•   I am a current paid subscriber to Global Sources print magazines. Can I also subscribe to e-magazines?
•   Do I need to renew my e-magazine subscription?
•   How do I cancel my e-magazine subscription?
•   Do I need any software to download the e-magazine?
•   How can I save an e-magazine for browsing later?
•   Can I download the past issues of e-magazines?


Download Issues / Troubleshooting
•   Do I need any software to download the e-magazine?
•   I'm using Google's new Chrome Version 6. I can download e-mags, but I cannot view the Inquiry buttons in order to send requests for information to suppliers. What should I do?
•   How can I save an e-magazine for browsing later?
•   Why does it take so long to download an e-magazine? Approximately how long does it take to download?
•   While downloading the e-magazines I saw a 118 error message. What should I do?
•   I'm having trouble accessing the Global Sources e-magazine PDFs online. I am using Google Chrome PDF. What can I do?
•   I have problems downloading and viewing my e-magazine. The PDF is blank after the download is completed.

Are e-magazines available on a subscription basis? What is the cost of subscribing to an e-magazine?

Yes, they are available on a subscription basis at no cost. You can sign up for a free subscription at www.globalsources.com/emag

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How do I subscribe to an e-magazine?

For new Global Sources users
You need to register on Global Sources online in order to subscribe to an e-magazine. In the registration form select the e-magazine titles you want in the section "Free Sourcing e-Magazines". You will receive the latest issue of your selected titles by e-mail to download immediately, and every month there after.

For registered users
Log in to the Global Sources homepage (www.globalsources.com). Click on the Sourcing Magazines tab in the top global navigation. Click on "GET MONTHLY E-MAGAZINE" button of the e-magazine titles of your choice.

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Can I subscribe to more than one e-magazine title?

Yes, you can subscribe to as many e-magazine titles as you wish. Just check your selections in the e-magazine preference page to add subscriptions. Be sure to save the changes.

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How often are new e-magazine issues available?

Monthly new issues are available around one week before the start of every month. For existing subscribers, notification e-mail will be sent out on the 1st of each month, followed by a reminder e-mail sent on the 8th of each month. You can download directly from the e-mail. For existing eGSOL registrants, e-magazines can also be downloaded online www.globalsources.com/emag at any time.

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I am a current paid subscriber to Global Sources print magazines. Can I also subscribe to e-magazines?

Yes, you can also subscribe to the digital versions of our sourcing magazines at www.globalsources.com/emag at any time. Please note that you need to register with Global Sources to start your free subscriptions to e-magazines.

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Do I need to renew my e-magazine subscription?

You do not need to renew e-magazine subscriptions. You will continue to receive your free subscriptions until you ask us to discontinue them. And you can subscribe to additional e-magazines at any time - free.

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How do I cancel my e-magazine subscription?

You can do so at the e-magazine preference page. Uncheck the e-magazine titles you no longer wish to receive and save the changes.

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Do I need any software to download the e-magazine?

You do not need special software to download the e-magazines. However, you do need PDF reading software to read e-magazines (e.g., Adobe Reader 10). For best download performance, download the latest copy of Adobe Reader.

If you have downloaded a zip version of the e-magazine, you will also need to install Winzip to access the e-magazine.

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How can I save an e-magazine for browsing later?

Right-click on the e-magazine download link and select "save as". We recommend saving copies of your e-magazine issues for easy retrieval and browsing

Alternatively, after the e-magazine is successfully downloaded in web browser, right-click anywhere on the e-magazines and select "save as".

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Can I download the past issues of e-magazines?

Past issues are available online for all eGSOL registrants (free) from your sourcing magazine preference page (www.globalsources.com/emag). For each e-magazine title, click on the "Back issues" link.

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Do I need any software to download the e-magazine?

You do not need special software to download the e-magazines. However, you do need PDF reading software to read e-magazines (e.g., Adobe Reader 10). For best download performance, download the latest copy of Adobe Reader.

If you have downloaded a zip version of the e-magazine, you will also need to install Winzip to access the e-magazine.

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I'm using Google's new Chrome Version 6. I can download e-mags, but I cannot view the Inquiry buttons in order to send requests for information to suppliers. What should I do?

Google Chrome versions 6 and later have disabled the default Adobe Reader setting. To access the full features of our e-magazines, you may want to download them in the Zip format. Or follow the guide below to enable Adobe Acrobat in your Google Chrome browser:
•    In the Chrome address bar, type "chrome://plugins"
•    Disable Chrome PDF Viewer.
•    Enable the Adobe Acrobat plugin.

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How can I save an e-magazine for browsing later?

Right-click on the e-magazine download link and select "save as". We recommend saving copies of your e-magazine issues for easy retrieval and browsing

Alternatively, after the e-magazine is successfully downloaded in web browser, right-click anywhere on the e-magazines and select "save as".

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Why does it take so long to download an e-magazine? Approximately how long does it take to download?

It varies from less than a minute for a small e-magazine (5 Mb) with high speed broadband to possibly over an hour, if you are downloading a bigger file (e.g., 40 Mb) over a dial-up connection. So it very much depends on the type and quality of your Internet connection and the size of the e-magazine.

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While downloading the e-magazines I saw a 118 error message. What should I do?

This is likely due to a conflict between your Internet browser and Adobe Reader (Adobe Reader version 9 is known to conflict with Internet Explorer). Please download the latest Adobe Reader (currently version 11.0) for a smoother download process.

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I'm having trouble accessing the Global Sources e-magazine PDFs online. I am using Google Chrome PDF. What can I do?

The Chrome PDF reader has limited features, which may not present the e-magazine as originally intended. Instead of viewing PDF online when using Chrome, you can save a copy of the PDF to your desktop. To do so, you can...

A. Select "Download Now" option to download a ZIP copy, where available.

  B. Right click on the e-Magazine and select "Save as..."

  C. Right click on "View Online" hyperlink and select "Save link as..."

Alternatively, you may also want to enable Adobe PDF Reader plugin as your default reader in Google Chrome.

It's easy. Just follow these instructions:

1. In the Chrome address bar, type chrome://plugins   2. Click "Disable" Chrome PDF Viewer

  3. Click "Enable" Adobe Reader plugin

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I have problems downloading and viewing my e-magazine.
The PDF is blank after the download is completed. I see an error message that the file is corrupted or I/O error. Why is this happening and what should I do?

There could be a number of possible reasons (e.g., Internet congestion, Adobe Reader being out dated, conflicts with certain Internet browsers....) causing the error you see.

The file corrupted or I/O error message is likely due to download processing of large PDFs. Large PDF files are more prone to damage due to issues like Internet speed, network speed, etc. If the PDF download gets automatically disconnected after every few minutes, then it could result in the PDF file getting damaged.

Please try one or more of the following:

  1. Update Adobe Reader to the latest version (10.0.1 at the moment). Then try to download the files again.
  2. Download the e-Magazine by part and then combine it.
  3. Try downloading again at a different time of the day, avoiding peak hours.
  4. Clear your browser cookies/cache, then re-download the file. To clear cookies/cache:
    1. On Internet Explorer 8, go to Tools > Internet Options > Browsing History > Delete > Select Temporary Internet Files, Cookies and Browsing History
    2. On Internet Explorer 9, Click Safety > Delete browsing history... > Uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete
    3. On Google Chrome, Click > Options > Under the hood > Under Privacy, click Clear Browsing Data > Select Clear browsing history, Clear download history & empty the cache
    4. On Mozilla Firefox, go to Tools > Advanced > Network > Offline Storage > Clear Now
  5. Check to see which version of Internet Explorer you are using by choosing Help > About Internet Explorer.
    1. If you are using Internet Explorer 6, upgrade to Internet Explorer 8. Or, use a different browser, such as Mozilla Firefox or Google Chrome.
    2. Go back to the GlobalSources.com/emag and refresh the page.

If you still encounter problems viewing the e-magazine after installing Adobe Reader, email us the error message you received and the steps leading to the problem at service@globalsources.com. Please include the following information to help us diagnose the problem:

  • affected Title(s):
  • your location (country):
  • connection Type/Speed:
  • Adobe Reader Version:
  • web browser used when error occurred:
  • any specific error message with screen shots:
  • date/time accessing the file:

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