Shanghai Intco focuses on product improvements

	Frank Liu, CEO of Shanghai Intco Medical Supply Co. Ltd

The company is implementing measures to enhance product safety and quality.

In line with demand for safe and high-quality medical products, Shanghai Intco Medical Supply Co. Ltd is increasing R&D capability and automating processes in its factories.

Below are the excerpts of Global Sources’ interview with Shanghai Intco CEO Frank Liu about the company’s strategies to boost competitiveness.

As health is a worldwide concern, our focus is on providing a total solution that improves health levels and allows a better quality of life. The emphasis on hot and cold packs reflects our efforts to achieve this goal.

Our strategies now involve automating several production processes. R&D is also being boosted, as we consider having strong capability key in increasing competitiveness. Professional teams are a must for the industry, so we are taking steps toward this too.

Product safety is the key issue for the healthcare line, so we perform a lot of steps to ensure high quality.

First, we select highly qualified workers and procure automatic production equipment. We have also established a professional QC team capable of tracking down the cause of any quality issues, whether it is on the supplier or manufacturing end.

Further, various tests are performed on new models before they are available for purchase.

I believe that manufacturing is the cornerstone of every industry and selecting the right location is vital. We always examine the specific strength of the location.

Shanghai, for example, is a good place for R&D and marketing so we have made it the focus of our product development efforts. Zhejiang, on the other hand, has labor and land cost advantages that make it suitable for manufacturing.

We consistently focus on the needs of our customers, giving them better service and developing more products to keep them satisfied. Many of the latest models represent a back-to-basics approach, which we feel is very important now.

Suppliers in many industries nationwide are experiencing the labor shortage and rising raw material costs. We are implementing many methods of coping with these. Sometimes, challenges also provide good opportunities.

I respect all of my competitors and try to learn from their experiences.

To set ourselves apart, we focus on self-development. The marketing and R&D teams are the primary sources of our distinctiveness. We also rely heavily on automation for consistent and high product quality, and offer good service.

Our main competitive edge is the amount of innovative work done to come up with more effective solutions. We have also implemented new standards while lowering costs.

Shanghai Intco is a specialist in hot and cold packs. It focuses on constant product development for the first-aid, sports, personal and pet care, medical supplies, spa and other industries.

The supplier has three manufacturing bases, six factories and seven subsidiary companies, making it one of the world's largest makers of the line.

For more information about Shanghai Intco, visit www.globalsources.com/intcomedical.co