Print View• How to Manage User Admin Roles
• How to Set a Default E-mail Account for Receiving Buyer Inquiries
• How to Set and Change Online Chat Accounts
• How to set buyer inquiry e-mail language
• How to Manage Corporate Website
• How to Change Global Sources E-mail Password
• How to Assign Inquires to a Product Owner
• How to Assign Inquire by Buyer's Region /Country
How to Update User Profile & Password
Step 1: Click 'User Profile & Password' under 'Settings' at the upper right corner of home page in PSC.
Step 2: You can update your personal information on this page. If you need to change your login password, please click 'Change Password' link at the upper left corner.
Please note: New password is effective immediately you change the old one. You will login to PSC with the new password next time.
How to Manage User Admin Roles
1. How to add new users
Step 1: Click 'User Admin' under 'Settings' in menu bar.
Please note: You can have access to Private Supplier Catalog only when you've registered as a member on Global Sources website (www.globalsources.com).
Step 2: Click 'Add'.
Step 3: Input a user's e-mail address which is the same as the registered user's e-mail address on Global Sources Online website, select a role, and then click 'Add'.
User Roles: Different user roles have different access levels within Private Supplier Catalog. The Super Administrator is the highest level user; s/he can use all functions. The next level user is Administrator. S/he can use all functions except Address books of other users and Inquiry Manager. The third level user is Poster. S/he differentiates her/himself from Administrator by not being allowed to user Buyer Leads, Private Showroom, Inquiry Analysis and E-mail & URL admin functions. The fourth level user is Editor. S/he can only create or edit product and company information. The lowest level user is Viewer. S/he can only view the data and e-mail function.
2. How to maintain user(s) roles
Select the user(s) your need to remove or assign role to, and then click 'Remove' or 'Assign Role' on 'User Admin' page.
How to Set a Default E-mail Account for Receiving Buyer Inquiries
Please Note: Only Super Administrator can operate this function.
All the inquiries that buyers send you directly through GSOL will be sent to your default Buyer Inquiry E-mail, you can set up it by following these steps:
Step 1: Click 'Website and E-mail Settings' under 'Settings' in the menu bar.
Step 2: Click the 'Buyer Inquiry E-mail' link.
Step 3: Choose an e-mail address to receive all buyer inquiries from the drop down menu and then click 'Save'.
How to Set and Change Online Chat Accounts
You can have online chats with your Global Sources buyers using online chat tools such as AOL, MSN, Yahoo and Skype.
Step 1: Click 'Website and E-mail Settings' under 'Settings' in menu bar. Then click 'Online Chat Settings'.
Step 2: Input your account information, and then click 'Save'.
Please note: You can use all the four chatting tools at the same time, while only one ID is allowed to be keyed in.
How to set buyer inquiry e-mail language
1. Click “Website and E-mail Settings” under the “Settings” menu which is on the top right of PSC homepage.
2. Click “Buyer Inquiry E-mail Language Settings.”
3. Select the languages you would like to receive RFI e-mails in, then click “Submit.”You selection will be valid after the system refresh.
Please note: Only “Adminstrator” or above user role can set the buyer inquiry E-mail language.
How to Manage Corporate Website
You may have a Corporate Website provided by us with a free sub domain or a free website design with your own address (URL)
1. How to create Corporate Website URL
Step 1: Click 'Corporate Website settings' on 'Website and E-mail Settings' page.
Step 2: Create a Corporate Website with a Global Sources address or with your own address.
If you apply for a Corporate Website with your own address (URL), you have to redirect your address (URL) to the following IP address: 203.92.211.23 at first. Your application for URL register will be taken care of within 1 working day. Once it's done, we'll inform you.
2. How to choose website design
Six Corporate Website designs are provided for your options.
Step 1: Click 'Choose Website Design' on 'Website and E-mail Settings' page.
Step 2: Choose a design among the six options and then click 'Save'.
Please note: Global Sources provides six different website designs for your choice.
How to Change Global Sources E-mail Password
You can modify the password of your Global Sources e-mail account in your Private Supplier Catalog by providing the old password or by using Hints & Questions.
Step 1: Click 'Website and E-mail Settings' under 'Settings' in menu bar.
Step 2: Click 'Manage your Global Sources E-mail Account Password'.
Step3: Click 'Change Password'.
Step4: Fill in your old password and new password. Also, please set up your own 'Hint Question' and 'Your Answer' and then click 'Submit'.
Please note: Please go to PSC to change the password and set Hint Question & Your Answer immediately when you receive your Global Sources e-mail password, If you forget the password or Hint Question & Your Answer, please contact your customer service officer.
How to Assign Inquires to a Product Owner
Please note:Only the Super Administrator can use this feature.
1. How to Assign Inquires to a Product Owner
Step 1: Click “Website and E-mail Settings” under the “Settings” menu.
Step 2: Click the “Buyer Inquiry E-mail” link.
Step 3: If you want to assign inquiries to a product owner, first check “Select a rule to auto-distribute buyer inquires” and then select “Assign inquires to product owner”. Then click “Save”.
2. How to Set “One recipient per inquiry”
Step 1: Enter the “Assign Inquiry E-mail” page and choose “Assign inquiries to product owner”.
Step 2: Check the “One recipient per inquiry” box and then click “Save”.
How to Assign Inquire by Buyer's Region /Country
Please Note: Only Super Administrator can operate this function.
1. How to Assign Inquiries by Buyer's Region/Country
Step 1: Click 'Website and E-mail Settings' under 'Settings' menu.
Step 2: Click the 'Buyer Inquiry E-mail' link.
Step 3: If you want to assign inquiries by buyer's region or country, you can tick 'Select a rule to auto-distribute buyer inquiries' and 'Assign by buyer's region/country', and click the 'Assign' link.
Step 4: Tick regions or countries for the current user in the pop-up window, then click 'Confirm ' button. Countries highlighted in blue are already assigned to other users, and they will be assigned to the current user after being ticked.
2. How to Edit Assigned Region/Country
Step 1: Enter 'Assign Inquiry E-mail' page and then click the 'Edit' link.
Notice: If there are countries unassigned, system will display this alert message. You can assign a recipient to receive inquiries from the unassigned countries.
Step 2: Tick countries for the current e-mail account and then click 'Confirm'.
