Access to and use of the www.globalsources.com ("Site") / Global Sources App ("App") and related services (collectively, the "Services") are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site / App, including the Privacy Policy (collectively, the "Terms of Service" or "T&Cs").

By using the Site / App, you agree to be bound by these terms and conditions ("T&Cs") and the documents referred to within them. We reserve the right to modify these T&Cs at any time.

References to "Global Sources", "we", "us" are references to Publishers Representatives Limited, or another company within Global Sources group (where applicable).

We will collect, use, store and disclose any personal data provided by you in accordance with Global Sources Privacy Policy.

These T&Cs do not acknowledge any relationship between you and Global Sources (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of Global Sources.

In order to place orders with us, you must meet our conditions of eligibility:

• Be aged 18 years of age or over;

• Be in possession of a valid credit/debit card and/or in possession of a valid bank account issued by/maintained with a licensed bank or financial institution acceptable to Global Sources for payment;

• Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site / App).

In placing an order with us, you authorize Global Sources to process a charge or charges on your credit/debit card account/bank account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

• PRODUCT DESCRIPTION AND AVAILABILITY

  The images, specifications, descriptions and standards of all products are provided by the suppliers. We will take all reasonable care to ensure that all details, descriptions and prices of products on the Site / App are accurate and kept up to date. We do not guarantee that the product images and other details you see are an accurate representation; for example, colors of the actual product may differ from the images shown on the Site / App.

  The price of products shown on the Site / App is set by the suppliers. However, errors may sometimes occur in the pricing. If we are notified by the supplier that there is an error in the price of a product you have ordered, we will contact you accordingly. You will have the option to reconfirm your order at the correct price, or the order will be cancelled. Prices may change and offers may be withdrawn at any time.

  All orders are subject to stock availability and confirmation of the order price by the suppliers. Items in your order are not reserved and may be purchased by other buyers. Once a product is sold out, it may still be listed on the Site / App.

• PRICE

  Prices are shown on the Site / App in US Dollars (USD).

  If your credit/debit card/bank account is not denominated in US Dollars (USD), the final price charged in your currency will be calculated by your card issuer or bank in accordance with the applicable exchange rate on the day your card issuer or bank processes the transaction.

  Taxes and duties applicable to your order depend on the shipping country of your order. Customers placing orders from countries served on a Delivery Duty Unpaid (DDU) basis will only be charged for the price of the product(s) purchased (excluding taxes and duties) and the delivery costs. Customers will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.

• PAYMENT

  You shall make payment to the suppliers directly via PayPal and/or Ping Pong (if applicable) in US Dollars.

  We will not keep the details of any credit/debit cards/bank account used for the payment and we will not be liable to you for any losses caused as a result of any unauthorized access to your data by a third party.

• DELIVERY

  Deliveries will be carried out by the suppliers themselves or third-party couriers as instructed by the suppliers. We endeavour to ensure that the suppliers will dispatch all products ordered within 14 working days after the order has been placed and accepted by us. Upon the supplier's request for an extension of handling period, and with the consent of Buyers and Global Sources, the products ordered may take up to 27 working days at most for dispatch.

  It is your responsibility to comply with all requirements imposed by local Customs authorities in relation to your order (including requirements regarding the provision of identification information in order to receive your order). We recommend that you make yourself aware of local import duties and any other requirements before placing your order.

• RETURN AND REFUND POLICY

  To be eligible for a refund, the following conditions must be met:

  1. Cancellation Before Shipment

     If you decide to cancel an order after placing it with the supplier but before the purchased products are shipped to you, you can request a refund directly from the supplier through the platform of the Site/App.

  2. Post-Shipment Refund Conditions

     If the purchased products have already been marked as “shipped” on the platform of the Site/App:

     1. Non-receipt of purchased product

        You have not received the product that you purchased and paid for.

     2. Unauthorized purchase transaction

        In cases where you did not authorize a purchase transaction, and upon verification by Global Sources, a billing error occurred.

     3. Receipt of an incorrect product

        If the product you received does not match the description of the product you purchased, it must be unused and in the same condition as when you received it. In such instances, the product should be returned to the suppliers within the specified refund timeframe subsequently agreed between the suppliers and the buyers. Buyers are responsible for sending the product back to the address designated by the suppliers.

  Processing Time

  If the product purchased meets the eligibility criteria mentioned in this Return and Refund Policy section, the refund request will be handled in accordance with the following scenarios.

  1. Refund request accepted by the supplier

     If the refund request accepted by the Supplier, the Supplier will promptly process the refund and you will receive a full refund to your original payment method within 30 days.

  2. No response received from the Suppliers regarding the refund request

     In the cases that the supplier does not provide any response to the refund request to Global Sources and/or Buyers, we will take the necessary steps to process the refund and you will receive a full refund to your original payment method within 30 days.

  3. Refund request rejected by the supplier

     In the cases that the supplier does not accept the buyer’s refund request, the buyer has the option to initiate a refund request via Pay Pal in accordance with all applicable terms and conditions.

• GENERAL TERMS

  Third Party Links
  The Site / App may include links to other websites or resources that are not operated or prepared by Global Sources. We have no control over such sites and resources, and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

  Global Sources is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site / App. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

  Liability
  You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including reasonable legal fees, arising out of any breach of these T&Cs by you or by any other person accessing the Site / App using your account and/or your personal information.

  Other than as provided in these T&Cs, Global Sources makes no other warranties, express or implied, and hereby disclaims all implied warranties, including any warranty of merchantability and warranty of fitness for a particular purpose. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products and services offered by Global Sources and/or the suppliers.

  We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the T&Cs for (i) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (ii) any loss of goodwill or reputation; or (iii) any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under these T&Cs. Nothing in these T&Cs shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.

  Waiver
  No waiver by us shall be construed as a waiver of any right for any breach of these T&Cs.

  Severance
  If any of these T&Cs shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable and shall not affect the validity and enforceability of any of the remaining T&Cs.

  Entire Agreement
  These T&Cs govern our relationship with you. You agree that you have not relied on any representation outside of these T&Cs. Nothing in these T&Cs shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

  Governing Law & Jurisdiction
  These T&Cs shall be governed and construed in accordance with the laws of Hong Kong Special Administrative Region and you agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong Special Administrative Region.

Last updated date: May 22, 2024