Each shows his skills in service

Even though the hotel has a state-of-the-art air conditioning system, is it adjusted to the temperature best suited for business meetings? There are the most luxurious meeting rooms, but are the service staff serving refreshments smiling? When major hotels are more and more similar in the hardware facilities of business meetings, the services of business meetings become more and more important.

Details are seen in Kung Fu

The service quality of business meetings is reflected in countless details. The top hotels are providing meticulous care for their guests and can respond quickly to the requirements of business guests.

Beside the elevators on each floor of Guangzhou White Swan Hotel, there are 24-hour staff standing with smiling faces. Mr. Zhang Tian, assistant general manager, said, "Because you don't know when and where the guests are, and what kind of services suddenly need to be provided. For example, drunk guests can't find their rooms, guests suddenly lose their keys, etc. White Swan's old man Customers like our meticulousness."

The "delicacy" of White Swan can also be experienced from its detailed records of old customers. It clearly records which guests prefer hard pillows, which prefer soft beds, which are sensitive to noise, and need to be arranged in a room far away from the elevator, and which guests need to provide an extra pillow, because he has the habit of holding another pillow when he sleeps. Which guests prefer which brand of soap to use, which small decorations they like to put in the room, and so on.

The InterContinental Shanghai Xinya Tomson Hotel is more unique and delicate for business guests. If a business guest arrives in Shanghai without RMB, or takes a taxi to the hotel without change, the hotel front desk will immediately help the guest out of trouble. At the same time, for long-distance business trips, the hotel will prepare jet lag kits before guests arrive, including essential oils to adjust jet lag and sprays to help improve sleep.

Marriott International has developed a uniform service standard for all its hotels, so that business guests will not be surprised by different regions. According to Daniel, the marketing director of Marriott China, for business meeting people, the hotel must provide written suggestions and quotations within 24 hours after receiving the meeting needs of the guests, and take follow-up services; Marriott Rewards loyalty program and more.

As the first Chinese resort hotel in the Marriott International Group, Sanya Jahwa Marriott Resort Hotel persistently collects the preferences of each guest; requires service personnel to call out the name of each regular customer at any time; Rewards members redeem airline miles, cruise vacations, spa treatments and more.

Tailored to show true feelings

Because of the particularity of business meetings, many hotels provide tailor-made personalized services according to the needs of the meeting, and are equipped with special service personnel for meeting scheduling.

This tailor-made conference service starts before the conference is held, such as pre-conference consultation and airport pick-up service that can reflect the characteristics of the conference. In order to save time for guests, InterContinental Beijing Financial Street will provide airport pick-up service for busy business guests, and go through check-in procedures in the car. At the same time, supplemented by beautiful music and time difference essential oils, business people can relax and adjust in the car. The fatigue brought by the journey makes it easier to devote yourself to work after returning to the hotel.

The head of public relations at Guangzhou Garden Hotel used two examples to describe the surprises they brought to their guests.

One is a meeting delivery service. Maersk's new ship naming ceremony set the venue for the meeting at the pier. Due to the particularity of the location, attendees had some concerns about the conference. The Garden Hotel presents its own unique "meeting takeaway service" at the pier, making the meeting a success. The "takeaway" service not only includes the provision of food and beverages; professional art designers come to the scene to make suggestions and make sets; at the same time, there is also a professional etiquette service team that is "takeaway" to provide appropriate etiquette services for the on-site meeting.

The other is the consulate dinner service. The Garden Hotel, which has hosted many National Day dinners, is still fresh in the memory of the service provided for the Canada National Day Dinner. Canadians regard ice sculpture as their country's representative art, and hope to reflect it in the National Day dinner. The Garden Hotel not only invited professional ice sculpture masters to make ice sculptures for the banquet with real ice, but also added a winter atmosphere to the banquet with a snow sprayer, so that Canadian guests can taste the winter pride of their own country in a surprise.

Gourmet service is also easy to become the highlight of business meetings. The hotel will provide guests with their favorite food according to the needs of business meeting guests. For example, the Radisson Blu Hotel, Shanghai New World offers multi-national cuisines such as Indian, Chinese, Western and Japanese cuisines. If a multinational conference is held here, there is no need to worry that guests will not be accustomed to eating.

In addition, no matter what stage of the meeting, a well-served hotel will keep communicating with the organizer of the meeting and listen to the opinions of the guests; at the same time, it will coordinate various related activities and deal with various emergencies in a timely manner.