Homeinn's post-speed era

Global SourcesUpdated on 2023/12/01

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Looking back at the development of the Home Inn chain, veteran employees like to use words like "explosive" to describe it. Seeing that in less than three years since its establishment, 55 Home Inns have fully bloomed in the eastern, southern, western and northern regions of China, even the employees themselves who participated in it themselves often find it inconceivable.

In Homeinn's plan for this year, this number is still on the rise: 30 new stores will be added nationwide in 2005, which means that, on average, a new store will open its doors in less than two weeks. guest.

From a distance, bright yellow and pure lotus blossoms symbolize modernity and warmth on the exterior walls, making Home Inns special. In China's hotel industry, which has always lacked local chain brands, Home Inns, which has chosen budget hotels as its entry point, has risen dramatically.

It draws on the inspiration of "Express" in foreign "express" hotel services, and mainly provides "B&B" (ie bed&breakfast, bed and breakfast) services; the price is positioned between 150 yuan and 300 yuan , targeting customers as small and medium-sized business people, leisure and self-help tourists.

Between the high-priced star-rated hotels that used to dominate the market and the small hotels with low-quality services, Home Inns has carved out its own living space.

When it was founded in June 2002, Home Inns established its vision as "China's most famous accommodation brand", and the development strategy of rapid distribution and rapid expansion came into being. As Ji Qi, director and former president of Home Inns, said: "A national hotel brand must establish a national market layout, especially before the entire market is immature."

And in 2004 At the end of the year, the new CEO, Sun Jian, took over the baton from Ji Qi and put standardized management on the agenda. Sun Jian said that his next task is to develop a highly replicable chain road while maintaining the rapid development of Home Inn.

In order to "accelerate" cooperation

When Liang Rixin, vice president of Beijing Capital Tourism Group, was looking for partners for the development of the group's "Jianguo Inn", Ji Qi, then president of Ctrip.com, was also planning With the development of a group of stable hotel resources.

"It was the fall of 2001. We almost hit it off and decided to start Home Inn together to develop the economy hotel market." Recalling the scene at that time, Liang Rixin still couldn't hide his excitement.

Ji Qi once used a famous metaphor to illustrate how to choose market survival opportunities. A glass bottle full of large stones seems to have no space. In fact, there is a pile of small stones between the gaps between the large stones; then, in the gaps between the small stones, you can continue to fill Full of fine sand; and finally, when you think there is no room for it, you can still see a shred of water in it.

The birth of Home Inns is precisely in the seemingly saturated hotel market, where business opportunities for budget hotels were discovered. If you look at the classification of stars, China has the largest number of two- and three-star hotels, but the good and the bad are mixed, and the occupancy rate is generally low. On the other hand, a group of core consumer groups have been formed: business people such as middle-class white-collar workers and tourists who travel by themselves have a great demand for hotels with convenient transportation, economical prices, clean and comfortable hotels - there is a gap between supply and demand with a large gap.

"Both of us have seen such a blank spot in the market, but if we start from scratch, it will take at least two years." Liang Rixin said frankly that BTG had already developed four budget hotels at that time." Jianguo Inn", but as a pure state-owned enterprise, to continue to make breakthroughs, it has encountered many obstacles in terms of talents, resources, and concepts. . And if Ctrip builds its own model store, it will inevitably be a long-term investment in site selection, investment, engineering construction, and personnel training.

The strong cooperation between China's largest tourism giant Beijing BTG Group and China's largest travel agency service company Ctrip has accelerated the birth of Home Inns. It only took more than half a year from when Ji Qi accidentally passed Jianguo Inn on the streets of Beijing and sprouted the intention of cooperation.

BTG invested four Jianguo Inns into Home Inns at cost prices, while Ctrip was the main source of tourists for Home Inns. "The goals of both parties are very clear. What I need is a market and a reservation network, and what he needs is a model store as a foundation. Now, when combined, this company will immediately have ready-made hotels, as well as a strong reservation system and customer resources. Therefore, it is a miracle that Homeinn made money from the first day." Liang Rixin, who has 35 years of experience in the hotel industry and is now the chief operating officer of the Homeinns hotel chain, believes that the foundation of this miracle is fast , Reasonable resource integration.

Seize the opportunity, if you don’t advance, you will retreat

The network layout of Home Inn adopts the strategy of center blooming and point and surface combination, with Shanghai, Beijing, Guangzhou and Chengdu as the center, from east to west, from coast to inland Advance, and soon set up locations in more than ten large and medium cities.

In 2002, Homeinn's turnover was 20 million yuan, rising to 70 million yuan the following year, and 130 million yuan in 2004. In Liang Rixin's words, this kind of "fastness" is the driving force of survival demand, "We have to be fast."

Before Home Inns, the economy hotel market already had "Jinjiang Inn" and "Xinya Inn" Wait for a few local brands to start early; and after Home Inn, a large number of foreign brands "IBIS", "Holiday Express" and "Super 8" are eyeing. Compared with the budget hotels in developed countries, which account for 70% of the entire hotel market, the domestic market share is less than 10%, which is undoubtedly very attractive. The non-mainstream market will become the mainstream market in the foreseeable future, and at this moment, the old rivals are advancing and the new ones are catching up.

Ji Qi, the former president of Home Inns, who played a vital role in the rapid development of Home Inns, once pointed out that the land resources in the city center are extremely limited, and only by quickly occupying the location advantage can we take the lead.

Home Inns, which focuses on first-tier business cities, does exactly that. In 2003, 12 new stores were opened, and in 2004, 30 new stores were opened. "When the whole market has not yet matured, expand the film." Liang Rixin emphasized, "When there are few products and high demand, the faster you expand, the better. Well, there are more opportunities. Now that so many brands are coming in, it is more difficult for later brands to surpass the previous ones. This fast is forced."

On the other hand, budget hotels are a good investment The rate of return also allows investment decision-makers to continue to make profit-seeking investments. As a company from a traditional industry, the Home Inn hotel chain has been favored by venture capitalists IDG and SoftBank Investment, which have always preferred IT companies, which is enough to demonstrate its rapid profitability. Zhang Suyang of IDG once said that the ideal investment target of venture capitalists is enterprises that can receive returns within two or three years.

According to Liang Rixin, all branches of Home Inn can basically guarantee an occupancy rate of more than 90%. The investment of RMB 5 to 8 million in a single store can be recovered in about three years, and the annual return on investment is as high as 30%. The average gross profit margin is about 50% to 60%, and even reached 70% in Shanghai. In contrast, the gross profit margin of the general three-star hotel is only 20% to 30%, which is more than doubled.

"It is often said by hoteliers that the money we make is the cost of the bed and board. That is to say, the real money in the hotel's entire function comes from the guest room, and it is difficult to make money from fitness and entertainment facilities." Liang explained, Homeinn's profitability is basically just relying on guest rooms and small meals, with no extra facilities. Revenue is capped when occupancy reaches 100%. Therefore, only relying on the "bed board fee" to operate, must have scale to be able to make more profits. Therefore, the rapid formation of scale has become an inevitable choice for investors.

When it comes to speed, a very interesting comparison is "Jinjiang Inn". This budget hotel brand was born in Shanghai Jinjiang Group, a tourism giant that and Beijing BTG each occupy half of the country in the north and south of China. The establishment of Jinjiang Inn, such as the predecessor of the home, "Jianguo Inn", was at least three years earlier. In 2000, when Liang Rixin came to Shanghai to visit and study for the establishment of "Jianguo Inn", it already had three or four branches, but its development was very slow before the establishment of Home Inns. In the past two years, Jinjiang Inn has also started to attack frequently through direct sales, franchise, and market franchising, and has made every effort to develop its branch network, and proposed a plan to reach 100 stores in 2005. To some extent, it cannot but be said that the rapid expansion of Home Inns brings pressure and motivation to competitors.

Handover of speed and quality

One day in the early autumn of 2004, Home Inn Shanghai Tangqiao welcomed a special guest with elegant demeanor. From the response of the front desk staff, the color of the bedside lights in the guest rooms, to the speed of broadband Internet access, he looked at every detail with an inquiring and even a bit critical eye. What the waiter didn't expect that day was that this "difficult to serve" guest was Sun Jian, who was going to be the CEO of the Home Inn chain in a few months.

"The purpose of my visit was to answer a question for myself. As a guest, can I accept such a budget hotel? After about two or three hours, I gave an affirmative answer." I was still in B&Q China at the time Sun Jian, who is the vice president of operations in the district, is considering whether to accept the invitation of Home Inns CEO. "I know nothing about the hotel industry, but I have stayed in many hotels, and I quickly found that Home Inn is not luxurious, but it is very warm and can meet all the functional needs of guests. And its distinctive design and color, especially It attracted my interest."

What made Sun Jian even more interested was the "fast" growth of Home Inn: "How could such a hotel have developed nearly 50 branches in more than two years? I have always been a retail chain. , so I'm very curious, it will definitely have something special to share."

From the initial site selection to the final check-in for a directly-operated store with a scale of 100 to 150 rooms, it takes about four to Five months, and even faster if it is franchised. By this year, to achieve an average rate of one new store opening every two weeks, a lot of work must be prepared in advance and carried out simultaneously.

When talking about the experience of "speed to win", whether it is Liang Rixin, a veteran who built Home Inn's operation network, or Sun Jian, a new coach who has just visited all 55 branches of Home Inns across the country, they all think that the flexibility and flexibility of startups Close teamwork has been the most important booster over the past two years or so.

First, there are fewer decision-making links. For example, when selecting a store location, the development department directly reported the project to the CEO—Ji Qi in the past, Sun Jian now—after the CEO arrives at the site to judge, he inputs the project into a set of investment analysis calculation templates. Report directly to the Investment Committee. After a day or two, you can sign a contract.

Second, flexible solutions and close teamwork. After the project is signed, there is generally only three to four months of land rent-free period. If the project is not completed within this period, it means that the rent will be paid before the opening of the project. Therefore, in order to gain time, Home Inn does not follow the linear sequence of design, budget and construction, but in parallel. Liang Rixin said with a smile, "Once a designer drew a sketch in the United States and faxed it over, and the construction team leader drew it on the wall, and the construction started immediately." According to the usual practice, while the engineering department is doing civil engineering, market promotion, quality All aspects of inspection, organization and training are also carried out simultaneously. The entire project team has a clear division of labor, and there are strict time constraints: everyone must complete the work they are responsible for within the agreed time, and cannot affect the construction period of the next stage.

The most important one is the ability of employees to learn quickly. "Compared with traditional hotels, the biggest difference between budget hotels and traditional hotels is that the organizational structure is more flat. Traditional hotels generally have five floors: general manager, department manager, supervisor, foreman, and waiter. In Home Inn, there are only three floors, general manager, supervisor The staff ratio is basically 100 rooms with 30 to 35 employees, so his work complexity and labor intensity far exceed that of traditional hotels."

When a guest from Nanjing explained why he liked Home Inn Said: "There are no various service numbers in the phone book of Home Inn, and a 9 can solve all problems."

Behind this kind of fast service, every employee of Home Inn is responsible for the traditional hotels in traditional hotels. Work performed by more than one person. Liang Rixin described that the job responsibilities of a Rujia store manager will often frighten the general manager of a three-star hotel.

"Because in traditional hotels, many things do not need to be solved by the general manager, but now everything from guest rooms, front desk, catering, security, and engineering has to be managed. We call him a thousand lines around and a needle in the middle. No matter how he imagined before, it is difficult to adapt immediately when he arrives at Home Inn." Because of this, Home Inn pays special attention to their rapid learning ability and professionalism when selecting employees.

However, Sun Jian and Liang Rixin are also keenly aware that there are certain risk factors in these experiences. For example, the CEO's personal judgment ability is highly required when making decisions, and it relies too much on individuals rather than processes. The node transition between the upper and lower types of work is not smooth enough, and each department focuses on completing its own work within the deadline in isolation, which is prone to rework due to neglect of mutual cooperation. "If you open a few stores every year, you still have the energy to solve them one by one, but when you have to develop 40 or 50 stores every year, any mistake will delay the overall plan." And due to development pressure, new employees often cannot complete the original plan. Scheduled for two months of closed training, rush to work and so on. Liang Rixin made a vivid analogy: "Just like a child's growth, growing too fast may lead to calcium deficiency in the child."

More importantly, during the rapid growth of Home Inn, standardized management The urgency gradually emerged. What consumers expect from a chain is, first and foremost, that its brand promise should be the same no matter where it is. Otherwise, the chain enterprises will lose the basis of survival. From the unanimous extension of the brand, Home Inn's image logo, facility standards, service procedures and various rules and regulations will be necessary to be fully unified.

As an emerging economy hotel, although it is also a form of hotel industry, due to the special requirements in cost control, job complexity, strength and personnel efficiency, the operation mode and management standard of Home Inn are basically It was built from scratch, and it is still repeatedly modified in constant exploration.

As Liang Rixin said, the floor in the corridor is still carpet, the shower curtain in the bathroom is still the shower room, the single bed is 1.2 or 1.4 meters, these small details have long been established in traditional hotels. To be re-determined under the balance of cost control and service quality. In addition, "Our branches are all over the country. For example, how to ensure that employees in Tianjin, Kunming, and Shenzhen do not have deviations in their understanding of service standards. This is also a big challenge." Sun Jian gave an example.

When talking about the former CEO Ji Qi, the old employees of Home Inn commented that "he is a very passionate entrepreneurial boss". It is this passion that led the Home Inn team to break into the market and quickly established the brand. And when startups continue to mature, especially when there are more and more branches, Home Inn's board of directors, including Ji Qi himself, begin to think more rationally about management standardization and brand consistency, which is also a necessary preparation for its overseas listing.

Before deciding to join Home Inns, Sun Jian made in-depth research on China's budget hotel chain market. He called the market "abnormal" because demand is now far greater than supply.

"At present, there is no very big external competitive pressure. Everyone can develop independently, and they can survive and live well. More pressure actually comes from themselves. How can we move fast and steadily? When the market turns After normalization, Home Inns must have more core things to become competitive."

Sun knows that the key to the success of a chain brand is the establishment of the overall management system, the unification of the company's brand concept, and the strategic Process works. "From 50 to 100, you can't simply rely on speed to expand, but also have an overall style of play. Just like football, everyone must have a bright spot, but more attention should be paid to the overall strategy." This is exactly what Home Inns chooses His original intention as the new CEO.

Accumulating strength and preparing to accelerate again

Sun Jian often said that he was lucky, because the Home Inn he took over was still in a market with enough space, and "has not yet played in the dark", which left There is a lot of room for him to do forward-looking integration for the future on the premise of ensuring continued rapid development.

"The chain business is to replicate your business repeatedly. The key is to make the business model a success first." Sun Jian first made strategic adjustments to Home Inn's organizational structure. "On the whole, one support center and four operation centers will be formed. The support center includes functional platforms such as systems, finance, personnel, market, and technology; the four operation centers are East China, South China, North China, and West China. Their business decisions can be Closer to the local market demand. In the past, it was said that the headquarters was opening a new store. Now, in addition to the location selection, the headquarters needs to consider the development from the perspective of development. The construction and management of new stores are more at the regional level, and the headquarters will provide various aspects in terms of functions. Support."

Under Sun Jian's ideal state of management standardization, the support center will undertake a series of important responsibilities: it is responsible for formulating national strategic plans, service standards and operating procedures; building a centralized system necessary for chain enterprises, Such as information platform, marketing system, procurement system, engineering control, financial management, etc.; also responsible for constantly supervising the implementation of hotels in each region to ensure the consistency of the entire Home Inn chain management.

At present, this "centralized" strategic adjustment has begun. In order not to affect the recent development speed, but also to allow employees to have a process of adaptation, Sun Jian has slightly separated the business operation and strategic adjustment. "The employees have already formed some work habits, and I do not force them to change immediately. The speed of integration depends on the difficulty and cost. I don't want these adjustments to contain too much energy and affect its current development. This will be a gradual change. The operation system is responsible for the current specific operation and guarantees the profit; while the support center in the background is responsible for building the future competitiveness. The two aspects of communication will be gradually unified in the way of project management in the preparation of each new store. "

Another thing Sun Jian is concerned about is a standardized employee training system. "It is difficult for chain companies to establish uniform standards in different cities, and it is even more difficult to implement standards, because the premise is that everyone is familiar with this standard, and brand consistency depends on the communication of each employee. These require a strict training system. "

Home Inns established its own management school in the spring of 2004. The management school offers four training courses for store managers every year. At the same time, it arranges two trainers for each branch to conduct face-to-face, audio-visual, Internet and other methods. Training. At present, many of the store managers of Home Inn are from four-star, three-star hotel general managers or department general managers, but after all, external talents are limited. With a complete training system, 30-40% of new stores can be opened next year Long recruit from outside, 60-70% from internal promotion, the efficiency of internal separation of personnel is greatly improved.

At the beginning of Homeinn's establishment, in order to quickly occupy the space, it used four methods of direct sales, franchise, management contract and market alliance to make an all-out attack. After Sun Jian took office, he made it clear that Home Inns would focus on developing directly-operated stores in the next two years, suspending the franchise expansion method that would increase the number of branches faster in the short term, and basically give up the other two. .

Sun Jian believes that the Home Inn brand is not strong enough to control and manage partners well. Sometimes, hardware or service differences between franchised stores and directly-operated stores are inevitable, which is very unfavorable for Home Inns to establish a consistent brand image.

On the other hand, compared with the relatively high franchise threshold (a franchised store with 100 rooms, in addition to the entry fee of 300,000 yuan for 5 years, it also charges a market support fee of 3% of the operating income and a management fee of 3% each year). Fees), the Homeinn management system that has just started, can not provide the corresponding services that franchisees should get. According to reports, within three years of its establishment, the Home Inn manual has been revised three times, involving hardware standards, service procedures and management systems, etc., which is still in the process of being perfected. "The premise of franchise cooperation is that I can serve him more, so that I can have the opportunity to integrate him into the Home Inn brand." Sun Jian said frankly, on this point, Home Inn's accumulation is not enough.

Talking about whether the aggressive expansion plans of rival Jinjiang Inn will bring pressure on Home Inns, Sun Jian is also very calm: "I will analyze the way it expands. Jinjiang Inn now has 27 directly-operated stores. We have 30 stores. The resources of both sides are similar. If the goal of 100 stores is to develop franchise stores, I will not pursue them. On balance, the risks of Home Inn franchising are far greater than direct sales at present, so I Choose to give up strategically, because the number of hotels is not my goal in the short term." Sun Jian, who likes to say "speed is the first, but not the only" believes that an excellent chain enterprise must learn to tolerate loneliness before it breaks out, because in the There are a lot of preparations that seem very tedious in the background. Be patient, and sometimes even strategically slow down. "It's like pulling the fist back temporarily, in order to strike more powerfully."

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