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By Li Zhang

The goal of this post isn’t to get into the technicality of the Incoterms but to provide some practical tips on the FOB concept when sourcing your promotional merchandise from China.
The buyer is the first to initiate logistics arrangements.
The basic skeleton steps are as follows:
Eventually, your freight forwarder should provide you the contact details of the China-side office. You will need this to give to your supplier.
The supplier or the China-side office of your freight forwarder, should contact one another.
If you are a promotional product distributor, chances are that timing is tight. Therefore, you need to prod along the first interaction of the China office freight forwarder and the vendor. In other words, they may not be too proactive from the beginning to start making things happen.
This China-side freight forwarding office that your local shipper arranges is, 9 times out of 10, a pain in the butt to your China-side supplier. Especially if it’s a first-time order with a supplier then undoubtedly that shipping company is going to be a source of annoyance.
You’d would think since the ultimate goal is to send the goods overseas the China shipping office and the supplier would partner up for the greater good. That’s far from the case. These shipping offices are hard to work with. Then for each job inside of the company, they have a different contact person. Your supplier has to jump through all of these hurdles just to get your goods exported.
Why so much strife? Since the shipping company thinks they are working on behalf of the overseas shipping office, they want to do as little as possible in helping the supplier line up the shipment and get all moving pieces going forward. It’s the Chinese mindset of “I don’t know them, why should I help?”
This seems counterproductive, right?
The Chinese-side shipper is making extremely low margins (they work on volume, not individual cases). If the supplier and freight forwarding office don’t have a history together, both parties are probably not working up-to-speed for the other; ie finding the right sync. Instead of either side taking responsibility, important points and confirmations are left by the wayside thus leading to possible delays and customs inspections.
This blog focuses on promotional products and branded merchandise. Quick delivery time is always required; therefore consider the following when doing FOB.
Keep in mind when dealing with factories; their vision is not extending too far past the factory walls. Delivery to them means the day the goods leave the factory. And rightfully so…they are a production facility, not a logistics company.
These are headaches a supplier shouldn’t have to put up with…but they do on their buyer’s behalf. On the overseas side, be sure to do your due-diligence in making sure all moving pieces and parties line up. Don’t leave it all in the hands of the factory. Allow them ample energy to focus on production.
A good supplier will learn how to deftly navigate these waters on your behalf.
Doing more and more volume with your shipper and with same supplier will start reducing these possible FOB problems.
Want to learn more sourcing best practices?
Join the Global Sources Summit that combines conferences and networking, co-located with our Hong Kong trade shows. The event is geared toward online and Amazon sellers, and is held twice a year in April and October.
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